Ensuring Users Have A Voice: Providing Feedback to Open Source Tools

Any tool, no matter how secure, leaves users vulnerable if it is difficult to use. Many of the most popular and critical open source security tools are maintained by small tool teams with limited knowledge of the needs of at-risk users. Internews believes that any user, including those who are often marginalized or forgotten, should be able to communicate feedback easily and safely to developers. We worked with partners from around the globe to develop the UX Feedback Collection Guidebook, a guide for collecting and sharing user feedback. This session will introduce human-centered design and equip attendees with the basic skills needed to gather feedback, prioritize recommendations, and communicate with developers. This session is open to anyone, regardless of skill-level or technical capacity and is aimed at allowing all users to have a voice in the design and development of the tools they use.